Student Support Services

The objectives of a Student Redressal Grievance Committee are to create a supportive and transparent system that addresses and resolves student concerns fairly and efficiently. This committee aims to ensure that every student feels heard and respected, fostering an inclusive academic environment. The key objectives include timely and impartial resolution of complaints related to academic or administrative issues and building trust between the Institution and its students. Additionally, the committee works to identify recurring issues and implement preventive measures, contributing to the overall improvement of campus life and student satisfaction. By setting clear processes and upholding confidentiality, the committee strives to create a positive educational experience for all students.

Roles and Responsibilities

• Facilitate a clear and accessible process for students to submit grievances.
• Ensure confidentiality and sensitivity in handling grievances, encouraging students to voice their issues without fear.
• Assess each grievance thoroughly to determine its validity and identify the key issues.
• Conduct preliminary investigations, if necessary, to gather relevant information and facts related to the grievance.
• Suggest appropriate actions to resolve issues based on the nature and severity of the complaint.
• Collaborate with various departments, faculty, or administration to ensure grievances are addressed effectively.
• Aim for prompt resolution of grievances within a stipulated timeframe to prevent escalation.
• Regularly update the complainant on the progress of their grievance, maintaining open communication throughout the process.
• Keep detailed records of each grievance, including investigations, actions taken, and resolutions.
• Inform students about the grievance redressal process, their rights, and how to approach the committee.
• Ensure that all information related to grievances is handled with strict confidentiality to protect student’s privacy.

• Follow up on resolved cases to ensure that solutions have been effectively implemented and the issue has been adequately addressed.
• Encourage feedback from students to improve the grievance redressal process continuously.

STUDENT GRIEVANCE REDRESSAL COMMITTEE MEMBERS