Invited Talk on Front Office Excellence in Modern
Hospitality

The Department of Catering Science and Hotel Management organized an Invited Talk on Front Office Excellence in Modern Hospitality to provide students with industry-oriented knowledge of contemporary front office operations and guest service excellence. The session was delivered by an experienced hospitality professional who shared practical insights into registration and reservation procedures, professional telephone etiquette, guest complaint handling, communication skills, and current trends in front office management. Students actively participated in the interactive session, enhancing their understanding of hotel operations and guest relations. As an outcome, participants strengthened their professional competence, communication abilities, problem-solving skills, and confidence, improving their career readiness for the hospitality industry.